Frequently Asked Questions

1How can I view / get access to my available balance?
  • Download the bsmart App on your smartphone (find the download instructions on our website)
  • View it on your Online Statement
  • *Please allow 48 hours after your last purchase for your online account to be updated.
2How does the purchase month and payment at month end work?
Each purchase month runs from the 16th of a month to the 15th of the next month. All purchases made during the purchase month must be settled at the end of the month. (E.g. Purchases made between 16 January and 15 February must be settled in full at the end of February)
1When will I receive my bonus?
Depending on your needs you can choose to either receive your cash back bonus paid to you every three months or once a year, just before the festive season.
2Do I forfeit my accumulated bonus amount if I should cancel my account at any stage?
No. You will still receive the accumulated cash back bonus earned before you cancelled your membership. It will be paid to you after conclusion of the annual bonus period.
3Do I receive a bonus on my budget repayments?
Yes, you will receive a bonus on the capital amount of your monthly budget repayments
4Can I get the balance of my bonus throughout the purchase year?
Yes. An estimated figure is available, but it must be stressed that the amount is only provisional.
1Can I use my bsmart card at any retailer?
The bsmart card can be used at any of the more than 10 200 participating retailers nationwide.
2Where can I find more information on the participating retailers?
1. Where can I Save Page

2. The bsmart App
3As the bsmart head office is situated in the Western Cape and Cape Town specifically, does only Western Cape retailers accept the bsmart card?
No. The bsmart card is recognized and accepted nationwide.
1Can I get a bsmart card for my family members?
Yes. The main member can obtain up to 3 additional cards for direct family members.
2How can I order additional cards for my family members?
If the request was not completed on the application form the main member can contact a Member Experience Specialist on 021 409 7600

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