Frequently Asked Questions

1How can I view / get access to my available balance?
    • Click here and create your online profile to access your latest account information.

*Please allow 48 hours after your last purchase for your online account to be updated.

2How does the purchase month and payment at month end work?
Each purchase month runs from the 16th of a month to the 15th of the next month. All purchases made during the purchase month must be settled at the end of the month. (E.g. Purchases made between 16 January and 15 February must be settled in full at the end of February)
1Can I use my bsmart card at any retailer?

The bsmart card can be used at any of the more than 12 000 participating retailers nationwide.

2Where can I find more information on the participating retailers?

1. Where can I shop page
2. The bsmart App

3As the bsmart head office is situated in the Western Cape and Cape Town specifically, does only Western Cape retailers accept the bsmart card?
No. The bsmart card is recognized and accepted nationwide.
1Can I get a bsmart card for my family members?
Yes. The main member can obtain up to 3 additional cards for direct family members.
2How can I order additional cards for my family members?
If the request was not completed on the application form the main member can contact a Member Experience Specialist on 021 409 7600

Any Other Queries?

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